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Returns & Exchanges

Returns & Exchanges
Should your item not be suitable, or there is a problem with your order, please notify us by mailing: customercare@rozecollection.co.za, within 7 days of delivery.

We will confirm the details of the return and provide you with the return address. You will be responsible for these courier/shipping costs.

Should you prefer for us to arrange collection, an applicable courier fee will be deducted from your credit/refund.

Your garment must be returned unworn, in the original packaging with tags still attached and a copy of the original invoice.

Returns need to be received within 10 days of the return notification e-mail sent from our despatch.

Once we have received the item, we will check that it has been returned in its original condition, a refund will then be processed, provided all is in original condition.

Refunds will be done in the same method as that of payment. This may take up to 28 business days to reflect in your account.

Should you receive a garment which is damaged/has a manufacturing fault, we will repair or replace the item, free of charge, providing that the item is returned to us within 10 days of receipt.  Courier fees will not apply under these circumstances.


Each case will be assessed individually, and you will be notified.

We cannot be held responsible for any damage caused by general wear and tear, incorrect handling of the garment or not following the wash care instructions stitched into the garment.

We are very proud of our garments and their value for your money.

We endeavor to use the best possible quality fabrics and manufacture with great care, but these are delicate designer items and need to be worn and washed with respect. Please follow all wash care labels carefully. While reading them, read the reverse side of this label and feel great about being a woman.

Please be fair and do not attempt to return an item that has been compromised outside of our control.

We are always grateful for your support and orders. Thank you for your business.

Claire & Sue

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